Right of withdrawal

Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession).

Cancellation policy

You have the right to cancel this contract within 14 days without giving any reason. The right of withdrawal runs for 14 days after the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. If you have ordered several goods within one order and we cannot deliver them at the same time, the withdrawal period begins on the day on which you or a third party named by you, who is not the carrier, has taken possession of the last delivery.

If it is a regular delivery of goods in a certain period, the withdrawal period begins on the day on which you or a third party named by you, who is not the carrier, has taken possession of the first. If the deadline expires on a holiday, Saturday, Christmas Eve or New Year’s Eve, it will be extended until the following business day. The right of withdrawal applies only to private consumers.

How to exercise your right of withdrawal:

You revoke by writing to us:

EU: Stratos AG, Paketfach DVL 1 6965 Wolfurt, Austria or by e-mail/phone. inform you about your revocation. In case of cancellation, send an e-mail to support@cupfresh.com, or Tel: DE 08382 979 4992 AT 055 232 29 60 in which you specify your order number and that you cancel your purchase.

CH: Trendmail AG, c/o Stratos AG, Schachenstrasse 80, 8645 Jona, Switzerland or by e-mail/phone. inform you about your revocation. In case of cancellation, send an e-mail to support@cupfresh.com, or Tel: CH 071 634 81 21 in which you indicate your order number and that you cancel your purchase.

You can also fill out and submit the sample revocation form or another clear declaration electronically on our website (www.cupfresh.com). If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

You cannot cancel your purchase by refusing to take delivery of the goods or by failing to collect the goods without at the same time informing us of your cancellation. The withdrawal period is met if you inform us of your withdrawal before the withdrawal period expires.

If you revoke the purchase of goods, you must return the goods to us immediately and no later than 14 days after you have informed us of your revocation. The deadline is met if you return the goods before the expiry of the 14 days. Goods can not be delivered to our address or sent by cash on delivery agreement without distribution. The return of the goods is at your own expense. If the package cannot be delivered because you accidentally entered an incorrect address in the order information, you will bear the cost of return shipping.

Consequences of the revocation

If you cancel, we will refund any payments we have received from you. The only thing you have to pay if you use the right of return is the transport back to us. If you refuse to accept the package, or do not pick it up at the preferred delivery address (e.g. a DHL Packstation), this will be returned to us and a fee of 5 € will be charged, which is the postage cost for the return shipment.
We will refund the amount immediately and in any case no later than 14 days after receiving your notice of cancellation. However, we may withhold the refund until we have received the goods back and verified that they meet our conditions for return. For this repayment, we use – as far as possible – the same means of payment that you used for the original transaction. If the refund is not possible with the same means of payment, we will contact you to find another solution.

If you want to cancel or delete an order you have already placed, you can send us an e-mail with the subject “Cancellation” to support@cupfresh.com or you can also call us: DE 08382 979 4992, AT 055 232 29 60, CH 071 634 81 21. From the e-mail/phone. must indicate the time of the order and the order number. To ensure fast delivery, we handle all orders within the shortest possible time after your arrival – Stratos AG can therefore not guarantee that the order can be canceled.

Sample cancellation form

(If you want to cancel the contract, please fill out and return this form).
-Address: support@cupfresh.com:

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
– Ordered on (*)/ received on (*)
– Order number
– Name of the consumer(s)
– Address of the consumer(s)
– Bank details or Paypal address of the consumer(s) (only if the goods have already been paid for).
– Signature of the consumer(s) (only in case of notification on paper)
– Date
(*) Delete as applicable.